Dispense VERIFICATO
controllo qualità
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- Introduction to Quality:
- Defines quality, tracing its evolution from historical examples (e.g., Genesi I,31, Frederick Taylor) to modern standards and philosophies.
- Explores the dimensions of product and service quality, including fundamental performance, conformity, reliability, aesthetics, serviceability, and perceived quality.
- Introduces the 'Quality Cycle' and Deming's process diagram, highlighting the interplay between market needs, design, production, and customer feedback.
- Details the 'Quality Pyramid' for documentation, covering Quality Manual, procedures, and work instructions.
- Discusses market quality using the Berry, Parasuraman, Zeithaml model, differentiating between latent, real, and competitive quality, and identifying causes of non-conformities.
- Quality System Components:
- Outlines the responsibilities of management, including policy definition, objective setting, and system review.
- Specifies the structure and content of quality procedures and instructions, emphasizing clarity, logical sequence, and complete documentation for effective process control.
- Explains the certification process for quality systems, including different types of audits (internal, external) and the importance of corrective actions.
- ISO 9000:2000 Standards:
- Illustrates the transition and key changes from ISO 9000:1994 to ISO 9000:2000, focusing on simplification, process orientation, and compatibility with other management standards.
- Highlights Deming's PDCA cycle (Plan-Do-Check-Act) as a core principle for continuous improvement within the ISO framework.
- Details the articulation of ISO 9001:2000, covering management responsibility, resource management, product realization, and measurement, analysis, and improvement.
- Total Quality Management (TQM):
- Presents TQM as a comprehensive approach centered on customer satisfaction, continuous improvement (Kaizen), and employee involvement.
- Contrasts Kairyo (radical, technology-driven improvements) with Kaizen (small, continuous improvements).
- Applies the PDCA cycle to TQM for problem identification, solution implementation, verification, and standardization.
- Safety Management and Reliability:
- Integrates safety into quality management, referencing OHSAS 18001:1999 and UNI-INAIL SGSL as key frameworks.
- Explains the concept of an 'Integrated QSA System' (Quality-Safety-Environment) and its common elements (e.g., policy, responsibilities, risk assessment).
- Covers the importance of safety policy, risk assessment documentation (DVR), and control measures.
- Introduces the concepts of product reliability, avaria (failure), and guasto (fault), alongside probabilistic functions like Weibull, exponential negative, and normal distributions for modeling failure rates.
- Defines Mean Time To Failure (MTTF) and Mean Time Between Failures (MTBF) and provides examples for their calculation and interpretation in reliability analysis.
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